BOAT BUDDY SHIPPING POLICY
Order processing
Orders placed before 10am (Melbourne time) on a business day are dispatched the same day. Orders placed after 10am, or on weekends and public holidays, are dispatched the next business day. You’ll receive an email with tracking once your order is on its way.
Shipping rates
Free shipping Australia-wide on all inflatable docks and pontoons.
Accessories — pumps, fenders, wagons and drinkware — are charged at standard freight rates, calculated at checkout.
Remote and regional destinations may attract an additional freight charge. Where this applies, we’ll contact you with a quote before dispatch and you can proceed or cancel for a full refund.
Delivery times
Estimated transit times once dispatched:
Melbourne metro: 1 business days
Sydney, Brisbane, Adelaide and Canberra metro: 1-2 business days
Perth, Darwin and Tasmania: 3-4 business days
Regional and remote areas: 4-5 business days
These are carrier estimates, not guarantees. We can’t accept responsibility for delays once your order is with the carrier.
Receiving your delivery
Docks and pontoons are bulky freight items weighing up to 42kg.
Someone must be available to receive the delivery. If no one is present and no authority to leave is in place, the carrier may return the item to the depot, and any redelivery or storage charges are payable by you.
Damage or missing items
Inspect your order on arrival. Report any damage or shortage to info@theboatbuddy.com.au within 48 hours, with photographs of the item and its packaging. Claims made after this time may not be accepted by our carrier.
Store pickup
22 Goodyear Drive, Thomastown VIC 3074, Monday - Friday from 8.30am to 4.30pm. We’ll email you when your order is ready.
Orders placed before 12am are usually shipped the same day. Orders placed after 12 am are shipped usually the next day we’re open. You’ll receive an email with real-time tracking when your order is out for delivery.
Incorrect or insufficient address
Please check all details, including the recipient’s name, before completing your order. If an order is returned to us because the address was incorrect or incomplete, the cost of redelivery is payable by you.
To change your address, contact us within 2 hours of placing your order. After that we can’t modify delivery details.
We may contact you if there’s a problem with your address, such as a misspelt suburb or wrong postcode. We can’t guarantee on-time delivery in these cases.
Questions
info@theboatbuddy.com.au